Official Forum

Is there any way to reduce or eliminate trainer resistance for gear indexing? Currently, it's hard to hand-pedal while indexing/adjusting the gears.

Hi

Explanation

When you plug the power supply, Direto places itself to what we call "default starting point".
This position has a little resistance (it's not a 0 resitance position). It is needed in case a user wants to use the trainer without any device, so he can still pedal on it without spinning around.

When you connect a device, instead, it places itself to the zero position (with no resistance).

So, to have minimum resistance when indexing the gear, this is what you have to do:
1. power on the trainer - it will go to the default starting point
2. connect it to a device (smartphone, tablet, pc...) - resistance will be put to zero
3. disconnect the power supply or keep it connected to the app while doing the indexing

Thanks, I'll try this later today.

There have been a lot of reports for Direto resistance issues as you can imagine but we’re hoping in a near update most of these issues are fixed. We’ll be checking back for reports mybkexperience.